Focus on caring for families, not chasing payments
Ensembl is a payments platform built specifically for UK funeral directors. Designed to remove awkward money conversations and eliminate manual chasing.
Why Ensembl
Remove the money conversations no one wants to have
No more awkward chasing
Chasing unpaid invoices during grief feels awkward, emotional and challenging. Manual systems force difficult conversations before and after the funeral.
You’re left balancing care with cashflow.
You shouldn’t have to.
Stop the hidden admin load
Every arrangement brings hours of admin. Invoices, reminders, estimate changes, disbursements, and refunds are handled manually, costing 1–2 hours per funeral and pulling your team away from families.
It adds pressure your team does not need.
Avoid loss of revenue
Late payments and bad debt are part of your world. Just a few unpaid funerals each year can mean £12,000–£15,000 lost, and chasing that money puts a strain on relationships and staff members.
It puts your reputation and revenue at risk.
You shouldn’t have to choose between compassion and cashflow.
Ensembl removes the awkward conversations, automates the admin, and protects your revenue, so you can focus fully on families.
Features
A better way to handle funeral payments
Funeral payments should feel calm, clear, and easy to manage. Ensembl gives you a simple system built specifically for funeral directors, not retail businesses.
No complexity. No technical learning curve.
Take payments without complexity
Create and send professional payment requests in seconds. No terminals, no complicated systems, and no technical setup required. Your arrangers stay focused on families while payments are handled smoothly in the background.
- Create estimates with clear deposits and balances
- Send secure payment links by email or SMS
- Offer flexibility with full payment or instalment options
- Update estimates easily when arrangements change
Payments feel straightforward for you and for families.
Automated reminders without chasing
Stop manually following up on unpaid balances. Ensembl sends clear, respectful reminders automatically so you do not have to. You always know what has been paid and what is still due.
- Schedule reminders before and after the funeral
- Send reminders by SMS and email
- Receive instant notifications when payments are made
- View overdue and upcoming balances at a glance
No more uncomfortable phone calls.
Full control, made simple
Stay in control without adding complexity. Everything is managed from one clear dashboard designed for non-technical users. Changes are simple, fast, and transparent.
- Issue full or partial refunds in a few clicks
- Adjust estimates and notify families automatically
- Record payments taken over the phone
- Mark invoices as paid externally when needed
You stay in control while the system does the heavy lifting.
Security and compliance built in
Payments are handled through secure, UK based, compliant infrastructure you can trust. Your data, your revenue, and your reputation are protected at every step.
- PCI DSS compliant payment processing
- PSD2 compliant architecture
- Role-based permissions and audit tracking
Secure, professional, and dependable.
Book a demo and see how simple it can be.
Protect your revenue. Protect your reputation. Remove the awkwardness from funeral payments.
Pricing
Transparent pricing.
Always know what you are paying. No hidden fees. No monthly contracts.
1.2% + 20p
- Unlimited team members
- No monthly subscription fees
- 1.3% + 20p for UK credit cards
- Self branded experience
- Full control and custom reporting
- Human to human support
Contact us
You focus on families. We’ll handle the payments.
You did not choose this profession to chase invoices or manage overdue balances. You chose it to care for families with dignity and professionalism.
Book a demo and see how simple funeral payments can be.
About Ensembl
Ensembl Payments is a payments platform built specifically for UK funeral directors.
We exist to remove the stress and awkwardness around collecting money during one of life’s most sensitive moments. By combining funeral-specific workflows with secure, automated payment technology, we help funeral businesses get paid faster while protecting the trust they’ve built with families.
Our focus is simple: less chasing, clearer reconciliation, and more time spent on care, not collections.
FAQs
Frequently Asked Questions
-
Most funeral directors can be set up very quickly (1 to 30 days depending on size of team and training need). Account setup takes minutes, and we guide you through branding, configuration, and training so your team feels confident from day one. There is minimal disruption to your existing process.
-
No. Payments are made through secure links sent by email or SMS. Families can pay on their own device, and you can also record payments taken over the phone if needed.
-
You can easily adjust the estimate or final balance in the system. Families are automatically informed of the updated amount, and the remaining balance is updated clearly for them to pay.
-
You can mark invoices as paid externally so your records stay accurate and no automated reminders are sent by mistake. You remain in full control of every arrangement.
-
Yes. Payments are processed through secure, encrypted infrastructure that is PCI DSS and PSD2 compliant. Role-based permissions and audit tracking ensure your revenue and reputation are protected at every step.